Placing an order online
In order to place an order online, you will be required to provide us with your name, location, contact telephone number, and a valid email address. It is the customer’s responsibility to provide us with the correct details.
Haese Mathematics respects your right to privacy. We are compliant with recent Australian and European data protection laws. We will never sell or release your details to a third party. Your details are secure with us.
Name
It is the customer’s responsibility to provide us with the correct spelling of the recipient’s name. This is particularly important for international orders when customs duties need to be paid, or when import permits are required.
Email address
It is the customer’s responsibility to ensure that the email address provided is correct and is able to accept our email. Please add @haesemathematics.com.au to your safe senders list to prevent any communication from being directed to your spam folder.
Delivery details for physical orders
In order to provide the safest and most cost-effective delivery quotation, an accurate and complete address needs to be provided as each shipment is calculated individually. It is the customer’s responsibility to ensure that the correct delivery address is provided, as to change the address after dispatch may be impossible or require additional charges.
Selecting your product
It is the customer’s responsibility to ensure that they select the correct product before proceeding with a purchase. Please double check your purchase before you pay as some items may be non-refundable or non-exchangeable. Please refer to our Returns Policy for more information regarding refunds and exchanges.
Ordering via email or telephone
Placing an order via our website is the most time-efficient method to purchase directly from Haese Mathematics, however, you are welcome to place an order by sending an email to sales@haesemathematics.com.au with your name, contact details, delivery address, and the texts you require you require. Our sales team will respond with a quote including payment options.
To ensure that your order is correct, we are unable to accept telephone orders.
Online Ordering of Digital Resources
IMPORTANT NOTE
Our digital products are sold for use on our online digital platform ONLY. You are purchasing access to a subscription; the length of time you will be able to access the subscription after activation is specified on the information page for that product.
Our digital products are NOT PDF files and PDF files of our books will not be given out under any circumstances. This is to protect our intellectual property. Apart from indicated worksheets and printable activities, the digital products are not printable, and the work will not be released in printable form.
Access to the digital product
In order to access the digital product, you will be required to set up an online account on Snowflake, our online platform. Instructions on how to set up an account will be emailed with the subscription code. Full details can also be found at https://snowflake.haesemathematics.com.au/help
It is the customer’s responsibility to set up their account and add their subscription code. Customers requiring assistance should email itsupport@haesemathematics.com.au
Compatibility and accessibility
Before purchase, please check that the platform that you wish to access Snowflake through is compatible. Further information about the compatibility of each product can be found here or by emailing itsupport@haesemathematics.com.au
It is the customer’s responsibility to ensure that their device is compatible and is able to use the digital product purchased.
It is also the customer’s responsibility to ensure that their internet speed and download capability will cope with the online platform.
Offline use of digital products
Snowflake, our online learning platform, will allow customers to download and view digital products offline. Each digital subscription can only be downloaded once and to one device.
If the device you downloaded your digital product to is no longer available for you to use, and you need to view offline, you will need to purchase another subscription. It is not possible to transfer an offline subscription to another device. Haese Mathematics is not responsible for the upkeep or safety of your device and will not provide another copy of the digital product for free should your device become non-operational or inaccessible. Please think carefully before choosing to download the offline version as the choice cannot later be reversed.
Returns/Refund
Digital products are non-refundable items. No refunds or replacements will be given if you:
1 Select and purchase the incorrect digital product
2 Later discover that your device is not compatible with Snowflake
3 Are disappointed that the product is not printable or available as a PDF
4 Swap to a different mathematics course
5 Have problems downloading pages due to slow or interrupted internet speeds
6 Simply change your mind
This list contains a few examples but is not exhaustive.
School orders for digital products
Schools with an existing account on the Snowflake platform can place orders via the "Purchase Subscriptions" button on the homepage.
Booksellers and digital subscriptions
If you are a bookseller and wish to purchase digital subscriptions, please contact sales@haesemathematics.com.au and we will advise you of our terms and conditions.
Online ordering of physical textbooks
A majority of orders for individuals can be automatically processed via our website and sent to our warehouse for dispatch.
However, in some circumstances, in order to accurately calculate freight, your order may be diverted to our sales team for manual processing. Once you have submitted your request, a member of our customer service team will be in touch with a quotation which will include the freight component.
We will always quote for the safest delivery method for your country. This may not always be the cheapest. Please click here for an explanation of our delivery methods, and information on what we can and cannot do. If the customer chooses to use a carrier that is not recommended by Haese Mathematics, they do so at their own risk; Haese Mathematics will not be responsible in that case for any loss or damage to the books in transit (no refunds or replacements).
Payment
By making a payment for any online order or sales quotation given to you, you are confirming that you have read and agreed to the terms and conditions detailed on this page, and confirm that you have checked the online order or sales quotation for accuracy and agree to the costs involved.
We are able to accept the following:
Credit cards
For online orders or payment for sales quotations, we are able to accept Visa, MasterCard and Amex.
Please do not send credit card information via email as email is not secure.
When making a payment with a credit/debit card:
You authorise Haese Mathematics to debit the card by the agreed value shown on the quotation.
You acknowledge that you are the account holder of that card, or have the express permission of the account holder to use that credit facility.
You understand that all credit card transactions are made in your nominated currency. We offer AUD, USD, Euro, and GBP as currency options. If your card is issued in a currency other than the one that has been nominated, your card provider may levy additional fees and charges for paying in a foreign currency. It is the card holder’s responsibility to find out if these fees apply before finalising the transaction. Haese Mathematics is not responsible for any additional charges that are levied by card providers and cannot adjust invoices to match what appears on your statement.
Bank deposit/transfer
Please contact Haese Mathematics directly at sales@haesemathematics.com.au if you are an individual who would like to pay for your purchase via bank transfer, as additional processing fees may apply. All international bank charges are the responsibility of the customer. Haese Mathematics reserves the right to request additional payment to cover bank charges before an order is sent.
Cheques
Please contact us directly should you wish to make payment by cheque.
Cash
Cash is only accepted for door sales at our Marleston office. Please do not post currency; Haese Mathematics will not be responsible if you send cash and it is lost in the post.
Delivery and Shipping
Once full payment has been received, our customer service team will endeavor to dispatch your order within 24 hours (excluding weekends and public holidays). We will be in touch to confirm payment, shipping, and/or access to digital components. For physical orders, we will send through any tracking details that are available and instructions on how to use them online. Orders will be dispatched to the delivery address listed on the sales quotation. If you have failed to inform us of an error, we cannot rectify the address once the order has been uploaded to our warehouse for packing.
Customs Duties and Taxes
Some countries will levy an import tax or duty on imports over a certain value. Duties and taxes are not included in the shipping price. The recipient is responsible for the payment of duties and taxes locally. If the recipient chooses not to pay duties and taxes, the books may be destroyed by the customs authority of the receiving country or returned to Australia. Haese Mathematics will not pay customs duties or taxes on behalf of the customer under any circumstances.
Returns
Please click here to review our Returns Policy.
Schools
Australian and US schools are welcome to send through a school purchase order. If your account with us is operating within its terms of trade, we will dispatch your order immediately. If you require a quote first, please indicate that on the PO and we will hold your order and await further instructions.
Schools outside of Australia and US
We require pre-payment of all quotes prior to dispatch. If you are paying through a direct bank transfer, please email remittance advice at the time of payment to your contact person in the sales team, so that your order can be prepared for dispatch pending arrival of the payment.
Booksellers within Australia
If you hold a credit account with us and it is within its terms of trade, you are welcome to send a purchase order and we will arrange immediate dispatch. Orders will not be sent if outstanding invoices need to be settled. Freight will be added to your order. If you require your PO and invoice to match, please make this clear when ordering as this cannot later be rectified.
If you do not have a credit arrangement in place, your order will need to be prepaid before dispatch. If you wish to request a credit account, please speak with customer service and they will inform you of the procedure. Please understand that not every application can be accepted as we perform thorough credit checks prior to granting permission.
International Booksellers
All international booksellers are required to send payment before an order can be processed. We are not able to offer credit terms. Shipping will always be added to your order unless you indicate that you wish to collect your order from our warehouse.
We will not alter invoices for customs purposes.
Our standard bookseller discount is offered to all companies that wish to trade with us and cannot be altered.
Material for students who are visually impaired
If you require files so that you can convert our material into large print or braille, please contact philippa@haesemathematics.com.au and we will do our best to accommodate your requirements.
Purchasing of second hand and used books
When purchasing a used book from a friend, school or 3rd party reseller, you must ensure that any associated subscription belonging to that book is transferred to you at the time of purchase. Unfortunately, we are not able to provide free subscriptions if the subscription is not transferred. We are not able to transfer the subscription from one user to another without the consent of the original owner. If you require a subscription, you will need to purchase a full-price online-only subscription.
